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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fritz Londres

September 11, 2026

5  out of  5
rating by Fritz Londres
"I cannot say enough great things about Michelle Cannon, Account Manager at State Farm. After my accident resulted in my vehicle being totaled, Michelle handled the entire process from start to finish with an exceptional level of professionalism, care, and efficiency.
Throughout the entire claim, Michelle stayed in direct communication with me, kept me informed every step of the way, and made sure everything was handled promptly and correctly. During what could have been a very stressful and frustrating experience, she made the process remarkably smooth and gave me confidence that everything was being taken care of.
Michelle's responsiveness, attention to detail, and commitment to providing outstanding customer service truly exceeded my expectations. She followed through on everything she said she would do and handled every aspect of the claim in a timely and professional manner.
Michelle Cannon is an outstanding representative of State Farm and a perfect example of what exceptional customer service should look like. I sincerely appreciate everything she did for me and would highly recommend her to anyone. State Farm is fortunate to have someone of her caliber representing the company.
Five stars are simply not enough for the level of service Michelle provided."
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Saida Martinez

September 1, 2026

5  out of  5
rating by Saida Martinez
"Muy buena"
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Joshua Elder

September 1, 2026

5  out of  5
rating by Joshua Elder
"We've been long-time clients of Colin Fane and State Farm for our auto insurance, and we just added property insurance to our portfolio. The process was quick, painless, and the best deal in town. And I can't say enough about Michelle Cannon, the agent who set up our policy. She is a gem!"
We responded:
"Joshua, thank you very much for taking a moment to leave a review and for your kind words. We greatly appreciate it. I am please to hear about your experience with Michelle, and agree she is one of the best around.
Thanks again, we look forward to working with you for many years to come.
Colin Fane - State Farm Insurance Agent"
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Frank Delano

August 31, 2026

5  out of  5
rating by Frank Delano
"The office is amazing! Colin is the man and Jose and Michelle make everything so easy to understand! Would recommend to anyone!"
We responded:
"Frank, thank you very much for taking a moment to leave a review and for your kind words! We greatly appreciate it!
Thanks again,
Colin Fane - State Farm Insurance Agent"
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Dani

August 28, 2026

5  out of  5
rating by Dani
"Quiero agradecer al equipo de State farm, mencionando especialmente a Daniel, fue un gran agente, paciente y gentil. Me generó seguridad para adquirir mi servicio, respondió todas mis preguntas, nunca me sentí presionada, me presentó las pólizas de acuerdo a mis posibilidades, que considero eran coherentes.Muchas gracias"
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Ravi Parakkat

August 28, 2026

5  out of  5
rating by Ravi Parakkat
"Excellent service. Very efficient and great rates. Thank you Daniel & Jose."
We responded:
"Ravi, thank you very much for taking a moment to leave a review. We greatly appreciate it! I’m pleased to hear you have had a great customer service experience with Daniel and Jose. Also happy to hear about your great rate!
Thanks again, we look forward to working with you for years to come.
Colin Fane - State Farm Insurance Agent"
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Karen Paez

August 27, 2026

5  out of  5
rating by Karen Paez
"Daniel Pulido was my agent who assisted me with the process to get my life policy and it was very knowledgeable, friendly and helpful. I’m happy with the terms of my policy and he explained very detailed. Thanks"
We responded:
"Karen, thank you very much for taking a moment to leave a review and for your kind words. We genuinely appreciate it! I am delighted to hear about your experience with Daniel in setting up your life policy.
Thanks again, we look forward to working with you for years to come.
Colin Fane - State Farm Insurance Agent "
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Monica Trevino

August 27, 2026

5  out of  5
rating by Monica Trevino
"Daniel Pulido Montana provided impeccable service. I appreciated all the care, attention to detail and follow up. He made the process effortless."
We responded:
"Monica, thank you for taking a moment to leave a review and for your kind words we greatly appreciate it! I am pleased to hear about your experience with Daniel. I agree he does a great job!
Thanks again, we look forward to working with you for many years to come!
Colin Fane - State Farm Insurance Agent"
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Hugo Quintero

August 27, 2026

5  out of  5
rating by Hugo Quintero
"I’m very happy with my experience with State Farm Life Insurance. I was able to get a life insurance policy at a great price, and I feel that it offers good value for the coverage. Thanks to Daniel Pulido the process was straightforward, and I’m glad I made the decision to protect my family’s future. I would definitely recommend State Farm to anyone looking for affordable and reliable life insurance."
We responded:
"Hugo, thank you very much for taking a moment to leave a review and for your kind words! I am pleased to hear about your experience working with Daniel and very happy you were able to find a life insurance policy to protect your family.
Thanks again, we look for auto working with you for many years to come.
Colin Fane - State Farm Insurance Agent "
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Jim Bare

August 21, 2026

5  out of  5
rating by Jim Bare
"Excellent working with Michelle. Extremely helpful and honest"
We responded:
"Jim, thank you very much for taking the time leave a review and for your kinds words. We greatly appreciate it! I am pleased to hear about your experience with Michelle, and agree she is one of the best around.
Thanks again!
Colin Fane - State Farm Insurance Agent"
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M E

August 21, 2026

5  out of  5
rating by M E
"I worked with Michelle for our rental home insurance. She was absolutely great to work with! She helped us with quotes and responded to all our questions and landlord's requests patiently. Highly recommend working with the company and Michelle!"
We responded:
"M E, thank you very much for taking a moment to leave a review. We greatly appreciate it. I am pleased to hear about the customer service Michell has provided and agree she is great!
Thanks again for the review, we look forward to working with you for years to come!
Colin Fane- State Farm Agent"
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Christian Gaborit

August 20, 2026

5  out of  5
rating by Christian Gaborit
"Thank you dear Michelle for help and support.
Always appreciate the services ,professional advice and your kindness..
Your a great asset for your company and the customers.
Wishing you a wonderful day.
CFG."
We responded:
"Christian, thank you very much for taking a moment to leave a review and for your kind words. I am please to hear about the service Michelle and provided and I agree she is a tremendous asset!
Thank you again,
Colin Fane - State Farm Insurance Agent"
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Pure Health Chiropractic

August 20, 2026

5  out of  5
rating by Pure Health Chiropractic
"Colin and his staff care about their clients and are always there to help. No calling a 1800 number and not knowing who you are talking to. Michelle Cannon has been handling all of my family member's accounts for many years. They insure my family and my business. They are quick to respond and I love that I have the option to call and also go in to a physical office to see them if I need to.
My dad (Terry Lemley) was a State Farm agent in Oak Park for 52 years. When he retired, he recommended his clients go to Colin Fane's office. I appreciate that the same family-like atmosphere has continued on in this office."
We responded:
"Hi Katie,
Thank you so much for your wonderful review. We truly appreciate your trust in our office and the loyalty you and your family have shown over the years.
It means a lot to hear that you’ve felt the difference with our team—that you can reach us directly, get help quickly, and also have the option to meet in person. I am so glad Michelle has been able to support your family’s accounts for many years—she’s an important part of our team, and we’re fortunate to have her.
Thank you again, we’re always here for you and your family whenever you need us.
Colin Fane – State Farm Insurance Agent"
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Bradley Lane

August 10, 2026

5  out of  5
rating by Bradley Lane
"Jose has been amazing helping me with my renters policy. It made moving to Oak Park so easy!!"
We responded:
"Hi Bradley, thank you so much for taking a moment to leave a review and for your kinds words. I’m happy to hear Jose has done an excellent job helping with your renters insurance.
Thanks again, we look forward to working with you for years to come!
Colin Fane - State Farm Insurance Agent"
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Brian Cantwell

August 10, 2026

5  out of  5
rating by Brian Cantwell
"Colin Fane State Farm Insurance Company provides customer service unlike many other businesses today! I switched over with this company six months ago and they saved me thousands of dollars a year. Additionally, I have to give special. Kudos to Michelle Cannon, who is always on top of it! She is extremely thorough, has outstanding communication skills, is always there to answer questions and provide assistance. Thank you, Michelle for updating our policy with the new vehicle in such an expedited fashion. You are amazing!"
We responded:
"Brian, thank you very much for taking the time leave a review and for your kind words. I’m pleased to hear about the customer service you have received from Michelle and the savings!
Thanks again, we look forward to working with you for many years to come.
Colin Fane - State Farm Agent "
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luis mendez

August 6, 2026

5  out of  5
rating by luis mendez
"Muy buena gente, buen servicio. Chingon Daniel"
We responded:
"Luis, thank for taking a moment to leave a review and for your kind words, we really appreciate it! I’m glad to hear you had a great experience with Daniel. I agree he provides awesome customer service.
Thanks again,
Colin Fane - State Farm Insurance Agent "
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David

August 6, 2026

5  out of  5
rating by David
"Michelle contacted me from home hours after the office closed to let me know she had processed something for me. She has amazing dedication to customers!"
We responded:
"David, thank you very much for taking the time to leave a review. We greatly appreciate it! I’m glad to hear about your experience with Michelle and the customer service she provided. Thanks again!
Colin Fane - State Farm Insurance Agent"
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Elkin Fabian Albarracin Correa

July 30, 2026

5  out of  5
rating by Elkin Fabian Albarracin Correa
"I had an excellent experience working with Daniel Fernando Pulido. He helped me get renter’s insurance for my new apartment and made the entire process simple, fast, and stress-free. He was professional, knowledgeable, and took the time to answer all my questions, making sure I understood my options before making a decision.

I truly appreciate his excellent customer service and would highly recommend Daniel to anyone looking for reliable insurance assistance. Thank you for making the process so smooth!"
We responded:
"Elkin, thank you very much for taking the time to leave a review and for your kind words. We greatly appreciate it! I am pleased to hear Daniel provide you with excellent customer service with your renters insurance policy. I would agree he does a terrific job. Thanks again and we look forward to working with you for many years to come.
Colin Fane - State Farm Insurance Agent"
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Erick Pineda

July 27, 2026

5  out of  5
rating by Erick Pineda
"Un muy buen servicio de Fernando pulido, quedé satisfecho en todos los aspectos, conseguí todos los servicios que necesitaba y a muy buen precio"
We responded:
"Estamos muy agradecidos por tus comentarios. Daniel Palido se esfuerza por brindar un excelente servicio, y es muy valioso saber que quedaste totalmente satisfecho tanto con los resultados como con el precio.

We’re grateful for your kind words. Daniel Palido is committed to great service, and it means a lot to hear you’re fully satisfied with both the results and the pricing.
Colin Fane - State Farm Insurance Agent"
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Rachelle Tsachor

July 24, 2026

5  out of  5
rating by Rachelle Tsachor
"Michelle is fantastic--replies quickly to any question, and gives all help. Smart, precise, terrific thinking through and follow up."
We responded:
"Rachelle, thank you very much for taking the time to leave a review and for your kind words. We greatly appreciate it! I certainly agree, Michelle is fantastic and provides excellent service to our customers.
Thanks again,
Colin Fane - State Farm Insurance Agent"
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michael

July 24, 2026

5  out of  5
rating by michael
"Michelle Canon has been our State Farm agent in Oak Park for many years, and we couldn't recommend her more highly. She's knowledgeable, trustworthy, and always responsive. Michelle takes the time to explain our options and genuinely looks out for our best interests.

It's rare to find someone who combines such professionalism with personal care. She's been an invaluable partner to our family, and we're grateful for her outstanding service. If you're looking for an insurance agent you can truly trust, Michelle is amazing."
We responded:
"Michael, thank you so much for your wonderful 5-star review! We’re truly grateful for your kind words about Michelle and for the trust you and your family have placed in her and State Farm over the years.

Michelle takes great pride in being knowledgeable, responsive, and genuinely focused on helping you make the best decisions for your needs. We’re so glad to hear she’s been an invaluable partner for you—thank you again for recommending her!

Colin Fane - State Farm Insurance Agent"
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Jim Hawkinson

July 23, 2026

5  out of  5
rating by Jim Hawkinson
"What can I say Michelle was my insurance gal for many years had to switch insurance carriers because of no fault of my own just bad luck and circumstance! Went with Farmers and I gotta say was satisfied for about the first six months. Not so much for the last few years in fact not at all decided to switch back or at least attempt to State Farm which was a no brainer. Gotta say it was really great choice just The level of service at this office compared to the office I was dealing with with farmers is much more professional and spot on. As I've always said, I'd rather have really really good insurance and never ever need it. But in my experience with farmers is their level of service is not comparable to what I've received from the State farm office that I'm dealing with there again this is just my personal opinion, but the State farm professionalism as opposed to the farmers is an A+ versus a D minus. Hope I never have to make any claims but if I do, I'm sure my experience will be a lot easier than it was with farmers!
There again this is just from personal experience when I was with State farm originally it just was a lot smoother making any type of claim than when I was with farmers. I don't know if it's a different corporate model or what but just farmers claims are ridiculously impossible to navigate through."
We responded:
"Jim, thank you very much for taking the time to leave a review and for your kind words. I am pleased to hear about the level of customer service you have received with Michelle and our team at State Farm. I would agree she does an A+ job.
We also hope you do not experience any claims, but we are hear to help if/when that happens. We are thrilled to have you back with State Farm and we look forward to working with you for many years to come.
Colin Fane - State Farm Insurance Agent"
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paul beckwith

July 23, 2026

5  out of  5
rating by paul beckwith
"This is to make a very large large recommendation on referring to Michelle Cannon who works within Colin's Frane's State Farm Insurance Agency on Marion Avenue within Oak Park, Illinois. I have used state farm in the past but to cover myself from a realistic liability standpoint, i needed to go back to State Farm from both a Personal and Business viewpoint. I have my own business plus i really will not choose to retire so i wanted policies that would fit both my family and my business for the Long Term. Michaelle helped me maneuver from my previous Car and Business Insurance, which i had to discontinue and fit safely into the ideal State Farm policies, and guess what, both my coverage is better plus my annual costs have lowered. In total I had to talk to her 3 (three) times to make sure all was set. In each case she was more than receptive but also knew quickly what I needed. I will be passing her name to other of my Oak Park friends."
We responded:
"Hi Paul, Thank you for taking the time to leave such a kind and detailed review! We really appreciate you recommending Michelle Cannon.

It means a lot to hear that you chose to come back to State Farm—especially from both car insurance and a business insurance—to make sure you were protected with a realistic liability plan for the long term. We’re glad Michelle could guide you through the changes from your previous policies and help get everything placed where it needed to be.

Also, we’re happy to hear that your coverage is better and your annual costs ended up lowering—that’s exactly what we aim for.

Thanks again for trusting us, and we truly appreciate you passing Michelle’s name along to your friends in Oak Park!

Colin Fane - State Farm Insurance Agent "
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Rhonda Ruffolo

July 23, 2026

5  out of  5
rating by Rhonda Ruffolo
"I worked with Michelle at the State Farm office in Oak Park. We talked about the adequacy of my auto and home coverage. She listened to my concerns and made very helpful suggestions. She explained things in an easy to understand way and made the entire process simple. She was attentive and quick to return questions/phone calls/emails."
We responded:
"Rhonda, thank you very much for taking a moment to leave a review. We truly appreciate it! I’m so pleased to hear Michelle was able to help you feel comfortable finding auto and home insurance. Thanks again for the review, we look forward to working with you for years to come.
Colin Fane - State Farm Insurance Agent"
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Daniel McCauley

July 22, 2026

5  out of  5
rating by Daniel McCauley
"Michelle was extremely helpful!"
We responded:
"Hi Daniel, thank you for taking a moment to leave a review. We greatly appreciate it! I am pleased to hear you had a great experience working with Michelle. I would agree she is very helpful. Thanks again for leaving a review, we look forward to working with you for many years to come.
Colin Fane - State Farm Agent "